Shipping policy

Shipping Policy

Thank you for choosing Extensions by Mariell. We want to make sure you know exactly what to expect when you order from us.

Processing Time

All orders are processed within 1-3 business days (Monday through Friday, excluding holidays). Orders placed after 12pm CST may be processed the next business day. During peak seasons and promotions, processing may take up to 5 business days.

Shipping Rates and Delivery Times

Shipping rates are calculated at checkout based on your address and the weight of your order. Standard Shipping is 3-5 business days. Economy Shipping is 5-7 business days. Chicago local delivery is available for select Chicagoland zip codes - contact us for details.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number.

Lost, Damaged, or Stolen Packages

Extensions by Mariell is not responsible for lost, damaged, or stolen packages once marked as delivered by the carrier. If your package is marked delivered but not received, please check with neighbors and your local post office within 48 hours. For disputes, contact the carrier directly.

Incorrect Shipping Information

Please double-check your shipping address before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Questions?

Email info@extensionsbymariell.com or call (312) 771-6986. Monday through Saturday, 9am to 7pm CST.